Refund policy

At Skincery, we want every customer to enjoy a safe and positive shopping experience.
To protect all customers and maintain strict hygiene standards, we accept returns only under the conditions listed below.

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Eligibility for Return

Returns are accepted within 14 days of delivery for:

✔ Unopened and unused products in original packaging
✔ Incorrect or damaged items (we will replace these at no cost)

For hygiene and safety reasons, we cannot accept returns of:

✘ Opened or used skincare products
✘ Items without original packaging
✘ Items marked as final sale

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Important Notes to Prevent Misuse

• Products that appear used, tampered with, or returned in poor condition will not be eligible for a refund.

• Damage to outer packaging (minor dents, scuffs from transit) does not qualify as product damage.

• Orders returned due to incorrect address, refusal of delivery, or unclaimed packages may have shipping fees deducted from the refund.

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How to Request a Return

Email us at info@skincerykorea.com before sending anything back.
Please include:

• Your order number

• Reason for return

• Photo of the item (required for damage/incorrect product claims)

Unauthorized returns cannot be processed.

Customers are responsible for return shipping costs unless the order arrived damaged or incorrect.

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Refunds

Refunds are issued once the returned item is received and inspected.
Approved refunds will be processed to your original payment method within 3–7 business days.

Shipping fees are non-refundable unless the return is due to our error.

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Exchanges

For faster service, we recommend returning the eligible item for a refund and placing a new order.